Question 1

Do I need to be referred by my doctor?

Accepted Answer

You are welcome to contact us directly for appointment bookings; there's no requirement to go through your GP beforehand. Just give us a call on 07933972951, or fill out the form below, and we'll assist you in scheduling your appointment.

Question 2

How do I know if a physiotherapist is fully qualified?

Accepted Answer

Your Surrey Physiotherapist is registered with the Health & Care Professions Council (HCPC). If necessary, we can provide their registration numbers, allowing you to verify their credentials on the HCPC website for added assurance.

Question 3

What are our fees?

Accepted Answer

Please see our prices here.(yoursurreyphysio.co.uk/prices)

Question 4

What methods of payment do we accept?

Accepted Answer

We accept all major debit/credit cards. We do require payment prior to your appointment to confirm the booking. We can take payment over the phone, bank transfer (BACS), with a secure payment link, or in-person via card reader.

Question 5

How can I arrange for my insurance to cover physiotherapy?

Accepted Answer

Your Surrey Physio does not currently accept payment through insurance companies. Apologies, we're working on it!

Question 6

How long is my appointment?

Accepted Answer

Your initial consultation (full assessment) will take approximately 60 minutes and includes assessment and treatment. Based on this session, you can decide with your physiotherapist, whether you would benefit from future treatment appointments lasting 45 or 60 minutes.

Question 7

What paperwork do I need for my full assessment?

Accepted Answer

Any relevant information about your condition will help your physiotherapist make an informed assessment. If possible, please provide them with as much information as you can, such as x-ray or scan reports, discharge letters and correspondence from other health and care professionals.

Question 8

What happens at my full assessment?

Accepted Answer

Your dedicated physiotherapist will actively listen to your concerns, conduct a thorough assessment of your condition, and create a personalised treatment and recovery plan tailored to your needs. Your session may include hands-on treatments and/or a carefully crafted exercise program, all designed to address your specific issue and help you regain your well-being.

Question 9

How many treatment session will I need?

Accepted Answer

The number of sessions required varies based on factors such as the nature of your injury, your overall health, and the objectives you wish to achieve. After your initial consultation, your physiotherapist will provide you with an estimated timeframe and the anticipated number of visits needed to help you attain your goals.

Question 10

What happens if my condition requires further investigation or onward referral?

Accepted Answer

Your Surrey Physio maintains strong connections with GPs, consultants, and various healthcare specialists within the NHS. If necessary, your physiotherapist can facilitate a referral to the appropriate professional who can provide expert insights that align with your needs. Rest assured, our commitment is to facilitate the most effective treatment options for your recovery journey.

Question 11

What happens if I need to cancel my appointment?

Accepted Answer

Kindly notify us of any cancellations at your earliest convenience so that we can accommodate other patients in need. Cancellations made less than 24 hours in advance may be subject to a charge. For cancellations and to reschedule appointments, please reach out to us on 07933 972 951. Your cooperation is greatly appreciated.

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